HELPLINE

1. Where to file the public complaints?

The citizen can file the complaint related to municipal services in the PUBLIC GRIEVANCES AND REDRESSAL CELL (PGR CELL) under the premises of City Municipal Council, Chintamani.

2. How to file the public complaints and tracking status of the complaint?

The complaint can be registered through either of the following three modes.

(i) Paper form
The citizen can fill the complaint form available at PGR CELL (at free of cost) and submit. In turn he will get acknowledgement receipt number for tracking his complaint status. The citizen can call to the telephone number 252481or 252117 to know the status of the complaint or can personally visit the PGR CELL.

(ii) Telephone
The citizen can file his complaint by calling to the telephone number 252481 or 252117 and explain the complaint details to the Grievance Officer. In turn he will be informed about his complaint tracking number. The citizen can call to the telephone number 252481 to know the status of the complaint or can personally visit the PGR CELL.

(iii) Internets
The citizen can file his complaint by visiting the link http://www.chintamanicity.gov.in/grievance-redressal.html. After submitting the complaint, PGR system will generate complaint tracking number (highlighted in yellow colour). The citizen needs to note down this number for tracking the complaint status. He should enter this system generated number in the web page http://www.chintamanicity.gov.in/grievance-redressal.html to know the status.